Professional, Facilities Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Assistant Soft Services Manager

Overview: The Assistant Soft Services Manager supports the Soft Services Manager in overseeing and coordinating various non-technical services within a facility or property. This role involves assisting in the management of services such as cleaning, horticulture, vendor management, and other customer-facing services to ensure a high-quality environment for occupants and visitors.

Key Responsibilities:

Support the Soft Services Manager in daily operations and service delivery Assist in supervising and coordinating soft services staff and contractors Help monitor service quality and ensure compliance with established standards Contribute to the development and implementation of service improvement initiatives Assist in managing budgets and controlling costs for soft services Support the resolution of customer complaints and service issues Help maintain accurate records and prepare reports on service performance Assist in conducting regular inspections of the facility Support health and safety compliance within the soft services team Contribute to the training and development of soft services staff

Requirements:

Bachelors degree in Facility Management, Business Administration, or related field 2-3 years of experience in facility management or a related field Knowledge of soft services operations and best practices Strong organizational and time management skills Excellent communication and interpersonal abilities Proficiency in Microsoft Office suite and facility management software Problem-solving skills and ability to work under pressure Customer service-oriented mindset Flexibility to work outside normal business hours when required

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.