Building Operations, Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description:

Service Strategy and Planning:

• Develop and implement strategies for soft services delivery
• Align soft services with organizational culture and employee experience goals
• Forecast future service needs and adapt to changing workplace trends

Service Portfolio Management:

• Oversee a range of soft services, including but not limited to:
  • Cleaning and janitorial services
  • Reception and front-of-house services
  • Mail and courier services
  • Food services and catering
  • Grounds maintenance and landscaping
  • Office support services (e.g., printing, supplies management)
  • Workspace management and space planning
  • Concierge and hospitality services

Vendor Management:

• Select, negotiate with, and manage soft services vendors and contractors
• Develop service level agreements (SLAs) and key performance indicators (KPIs)
• Regularly review vendor performance and ensure contract compliance

Quality Assurance:

• Implement quality control measures for all soft services
• Conduct regular audits and inspections to maintain high service standards
• Gather and analyze customer feedback to drive continuous improvement

Budget and Financial Management:

• Prepare and manage budgets for soft services
• Analyze costs and implement efficiency measures
• Provide financial reporting and forecasting for service delivery

Team Leadership and Development:

• Manage and lead soft services teams, both in-house and outsourced
• Provide training and development opportunities for staff
• Foster a customer-centric culture among service providers

Health, Safety, and Compliance:

• Ensure all soft services comply with relevant health and safety regulations
• Implement and maintain safe working practices for service delivery
• Stay informed about and adapt to changing regulatory requirements

Sustainability Initiatives:

• Implement environmentally friendly practices in soft services delivery
• Promote sustainability awareness among staff and service providers
• Seek innovative solutions to reduce the environmental impact of services

Technology Integration:

• Implement and manage software systems for service requests and delivery
• Utilize data analytics to improve service efficiency and user satisfaction
• Stay informed about emerging technologies in facility services

Stakeholder Management:

• Liaise with internal departments to understand and meet their service needs
• Communicate service updates and changes to building occupants
• Represent soft services in facility management team meetings

Continuous Improvement:

• Stay informed about industry best practices and innovations in soft services
• Benchmark services against industry standards
• Implement process improvements to enhance service delivery and efficiency

Qualifications:

• Bachelors degree in Facility Management, Hospitality Management, or related field
• 5+ years of experience in soft services management within a corporate environment
• Strong knowledge of service delivery models and customer experience principles
• Excellent leadership, communication, and problem-solving skills
• Experience with service management software and analytics tools
• Understanding of relevant health, safety, and environmental regulations
• Certifications in Facility Management (e.g., FMP, CFM) or Hospitality Management are preferred

This job description outlines the key responsibilities and qualifications for a Soft Services Facility Executive. The specific duties may vary depending on the organizations size, industry, and particular needs

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.