Area Service In-Charge B

1. Resource Planning, Recruitment and Deployment
2. Partner Lifecycle management
3. Ensure onboarding quality
4. Take accountability of service deliverables
5. Ensure adequate manpower availability
6. Monitor daily performance
7. Motivate team and provide proper training
8. Visit partners, markets as required
9. Gather customer feedback
10. Mentor and counsel manpower
11. Motivate partners for timely targets
12. Handle escalations and ensure satisfaction
13. Coordinate with Sales, Service, Network, Finance teams
14. Participate in various Business Activities as required 6 - 10 years in After Sales Service

Skills & Competencies :

A. Soft skills:
1. Relationship management
2. Delegation skills
3. Team management
4. Diversity management
5. Problem Solving skills
B. Functional skills:
1. Experience in area/zone for DTH Industry / Device Operations
2. Geography knowledge
3. Domain knowledge of DTH / Cable / Telecom/ Devices
4. Understanding of business training requirements

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