BPO Trainer

Role & responsibilities

1. Ensure advisors are skilled and knowledgeable to handle customer

interactions

2. Coach advisors on improvement in products and processes

3. Create learning solutions and customize training delivery

4. Communicate any product and process changes to the team

5. Analyse and measure performance targets and provide coaching

6. Ensure assigned team members achieve quality targets

7. Carry out trainings to boost employee morale

8. Mentor field resources in alignment with business needs

9. Monitor and manage training effectiveness of learning interventions