JC Digital Repair Specialist_R

1.Interact with customers on handset related issues
2.Troubleshoot handset defects
3.Handle handset related queries
4.Record job entry in Customer Relationship Management portal
5.Upgrade software of handsets
6.Assemble / dismantle smartphones (unibody/duobody)
7.Repair handsets by changing screen, speaker, mic, camera etc
8.Repair handsets by PCB swap, charging connecter replacement etc
9.Deposit of cash collected through service
10.Verify handsets for exchange

Skills & Competencies :

A.Soft skills:
1.Customer Focus
2.Communication skills
3.Problem Solving skills
B. Hard skills:
1. Handset repair skills
2. Knowledge of spares operations
3. Knowledge of CRM Systems