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Pragma Edge Software Services

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3.6

based on 25 Reviews

23 Pragma Edge Software Services Jobs

ITSM Project Manager

Pragma Edge Software services private limited

3.6

based on 25 Reviews

5-10 years

Hyderabad / Secunderabad

1 vacancy

ITSM Project Manager

Pragma Edge Software Services

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Information Technology Incident Management Air Ticketing PMP CCTV Monitoring

+ 3 more

Job Description

The ITSM Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. anage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.

Responsibilities for ITSM Project Manager

Project Management: Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
Platform Support: Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance.
Team Coordination: Collaborate with cross-functional teams, including IT, development, and operations, to ensure seamless support and resolution of platform issues.
Process Improvement: Identify and implement process improvements to enhance platform reliability, performance, and support efficiency.
Stakeholder Communication: Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions.
Documentation: Develop and maintain comprehensive documentation for support processes, procedures, and issue resolutions.
Incident Management: Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution.
Reporting: Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making.

Requirements

Education: Bachelor s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., PMP, ITIL) are a plus.
Experience: 5+ years of experience in IT support and project management, with a focus on platform or infrastructure support.
Technical Skills: Strong understanding of IT platforms, infrastructure, and support processes. Familiarity with relevant tools and technologies (e.g., monitoring systems, ticketing systems).
Project Management: Proven ability to manage projects effectively, with strong organizational and problem-solving skills.
Communication: Excellent verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.
Analytical Skills: Ability to analyze complex issues, identify root causes, and develop effective solutions.
Leadership: Demonstrated leadership abilities with experience managing and mentoring support teams.