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20 Pragma Edge Software Services Jobs
ITSM Project Manager
5-10 years
Hyderabad / Secunderabad
1 vacancy
ITSM Project Manager
Pragma Edge Software Services
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The ITSM Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. anage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
Responsibilities for ITSM Project Manager
- Project Management: Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
- Platform Support: Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance.
- Team Coordination: Collaborate with cross-functional teams, including IT, development, and operations, to ensure seamless support and resolution of platform issues.
- Process Improvement: Identify and implement process improvements to enhance platform reliability, performance, and support efficiency.
- Stakeholder Communication: Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions.
- Documentation: Develop and maintain comprehensive documentation for support processes, procedures, and issue resolutions.
- Incident Management: Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution.
- Reporting: Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making.
Requirements
- Education: Bachelor s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., PMP, ITIL) are a plus.
- Experience: 5+ years of experience in IT support and project management, with a focus on platform or infrastructure support.
- Technical Skills: Strong understanding of IT platforms, infrastructure, and support processes. Familiarity with relevant tools and technologies (e.g., monitoring systems, ticketing systems).
- Project Management: Proven ability to manage projects effectively, with strong organizational and problem-solving skills.
- Communication: Excellent verbal and written communication skills, with the ability to interact with both technical and non-technical stakeholders.
- Analytical Skills: Ability to analyze complex issues, identify root causes, and develop effective solutions.
- Leadership: Demonstrated leadership abilities with experience managing and mentoring support teams.
Employment Type: Full Time, Permanent
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What people at Pragma Edge Software Services are saying
Project Manager salary at Pragma Edge Software Services
reported by
4
employees
with 2-15
years exp.
₹9
L/yr - ₹23
L/yr
24%
less
than the average Project Manager Salary in India
View more details
What Pragma Edge Software Services employees are saying about work life
based on 31 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pragma Edge Software Services Benefits
Submitted by Company
We’ve got you covered Everyone has a voice We’re positive. You’ll love it. Flexible work schedule
Submitted by Employees
View more benefits 
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