Responsibilities: -Respond to inbound tickets and queries of customers -Build lasting relationships with customers, and other team members based on trust and reliability -
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer services -Establishing new, and maintaining existing, relationships with customers -Strive for first call resolution and take true ownership of customer needs and issues -
Communicate and follow instructions for one call customer resolution -Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns