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Premium Employer

Infosys

Compare

3.7

based on 36.9k Reviews

1 Infosys Itil Consultant Job

CISNGE - ITIL Consultant

Infosys Limited

3.7

based on 36.9k Reviews

5-9 years

Bangalore / Bengaluru

CISNGE - ITIL Consultant

Infosys

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

AWS Cloud Computing Project Management Incident Management Application Support Change Management

+ 9 more

Job Description

Job Title
CISNGE - ITIL Consultant
Responsibilities
A day in the life of an Infoscion

As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.

You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.

You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design

You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization's financial guidelines

Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Technical and Professional Requirements:

Primary skills:Process->Consulting - Change Management->Change Management,Process->IT User Management->Incident and Request Management,Process->Service Management->ITIL,Technology->Architecture->Architecture - ITIL,Technology->Mana->Problem Management Analytics
Preferred Skills:
Technology->Architecture->Architecture - ITIL
Foundational->Consulting - Change Management->Change Management
Foundational->Service Management->ITIL
Foundational->IT User Management->Incident and Request Management
Technology->Mana->Problem Management Analytics

Additional Responsibilities:

Create Knowledge Based Articles:For application/Infrastructure related issues, identifying and creating KB articles so that issues resolution could be achieved at an early stage.

Drive delivery of projects to ensure service objectives are achieved with respect to the scope, budget, timeline & quality expectations through defined governance and gating processes.

Plan & execute new projects/applications and introducing / rolling out into production environment.

Ensure the complete KA/KT while taking transfer / transition of new service from onsite to offshore which includes scoping, hiring, travel readiness, infrastructure procurement, connectivity testing, boot camp, KA/KT, knowledge base creation, operations manual/SOP creation, agreement on SLA/KPI, and so on.

Administer the availability & overall performance of services; driving continuous improvement plan within service to improve overall quality, automate & standardize processes, incorporate best practices . Work closely with internal business/support functions to ensure effective delivery to service.

Engage in planning, scheduling & managing onsite knowledge transitions & offshore KA/KT for new projects

Logical thinking and problem solving skills along with an ability to collaborate

Understanding of the financial processes for various types of projects and the various pricing models available

Ability to assess the current processes, identify improvement areas and suggest the technology solutions

One or two industry domain knowledge

Client Interfacing skills

Project and Team management
Educational Requirements
Bachelor Of Comp. Applications,Bachelor of Engineering
Service Line
Cloud & Infrastructure Services

* Location of posting is subject to business requirements

Employment Type: Full Time, Permanent

Read full job description

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