Ecommerce Operations Manager

Islamic Shop is looking for Ecommerce Operations Manager to join our dynamic team and embark on a rewarding career journey

• We are seeking a dynamic and experienced eCommerce Manager to oversee our online sales and digital presence
• The ideal candidate will be responsible for developing, implementing, and managing our eCommerce strategy to drive online revenue growth
• This role requires a deep understanding of online consumer behavior, digital marketing, and e-commerce technologies
• The eCommerce Manager will collaborate with cross-functional teams to optimize the online customer journey and enhance the overall online shopping experience

Key Responsibilities:

• eCommerce Strategy:Develop and implement a comprehensive eCommerce strategy aligned with business goals
• Stay abreast of industry trends and emerging technologies to continually enhance the online shopping experience
• Website Management:Oversee the day-to-day management of the company's e-commerce platform
• Collaborate with IT and web development teams to ensure website functionality, user experience, and performance are optimized
• Product Merchandising:Strategically manage product listings, including pricing, descriptions, and images
• Implement merchandising strategies to maximize sales and cross-selling opportunities
• Digital Marketing:Plan and execute digital marketing campaigns to drive traffic, customer acquisition, and sales
• Utilize SEO, SEM, email marketing, and social media channels to increase online visibility and engagement
• Analytics and Reporting:Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of eCommerce initiatives
• Generate regular reports on sales performance, customer behavior, and other relevant metrics
• Customer Experience:Enhance the online customer journey and ensure a seamless and user-friendly experience
• Address customer inquiries, issues, and feedback to maintain high levels of customer satisfaction
• Partnership Management:Collaborate with external partners, vendors, and platforms to expand the reach and capabilities of the eCommerce channel
• Compliance and Security:Ensure compliance with relevant regulations and implement security measures to protect customer data and transactions