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6 Iron Systems Jobs
Desktop Support L2
Iron Systems
posted 30d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Strong knowledge of iMac device and Troubleshooting.
- Diagnostic services.
- Scan and defragment disk drives.
- Update virus definitions, scan for spyware.
- Update system and application drivers.
- Run battery diagnostics, report on disk drive status.
- Laptop services, including.
- Re-image laptops (Windows and Mac).
- Troubleshoot systems.
- Training orientation of laptops, applications.
- Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices)..
- Asset recovery computer hardware like spares can be drop off at the Tech Bar..
- User awareness services on any of the user request or any new service/application that was launched by client.
- Perform proactive health check of devices that are brought to Tech Bar by the user.
- Educate users on other avenues of support available to them (for e.g., chat, self-service etc.).
- Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Take ownership of customer issues reported and see problems through to resolution..
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams..
- Ensure proper recording and closure of all issues..
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports..
- Follow the SLA for issues with respect to their severity.
Employment Type: Full Time, Permanent
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Iron Systems Benefits
Work From Home 
International Relocation 
Health Insurance 
Job Training 
Free Transport 
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