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5 Iron Systems Jobs
Desktop Support L2
Iron Systems
posted 2hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Strong knowledge of iMac device and Troubleshooting.
- Diagnostic services.
- Scan and defragment disk drives.
- Update virus definitions, scan for spyware.
- Update system and application drivers.
- Run battery diagnostics, report on disk drive status.
- Laptop services, including.
- Re-image laptops (Windows and Mac).
- Troubleshoot systems.
- Training orientation of laptops, applications.
- Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices)..
- Asset recovery computer hardware like spares can be drop off at the Tech Bar..
- User awareness services on any of the user request or any new service/application that was launched by client.
- Perform proactive health check of devices that are brought to Tech Bar by the user.
- Educate users on other avenues of support available to them (for e.g., chat, self-service etc.).
- Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Take ownership of customer issues reported and see problems through to resolution..
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams..
- Ensure proper recording and closure of all issues..
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports..
- Follow the SLA for issues with respect to their severity.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Desktop Support L2 roles with real interview advice
What people at Iron Systems are saying
What Iron Systems employees are saying about work life
based on 131 employees
Strict timing
Monday to Friday
No travel
Day Shift
Iron Systems Benefits
Work From Home 
International Relocation 
Health Insurance 
Job Training 
Free Transport 
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