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Iron Mountain Inc
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24 Iron Mountain Inc Jobs
Billing Dispute Specialist
3-4 years
Bangalore / Bengaluru
1 vacancy
Billing Dispute Specialist
Iron Mountain Inc
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Researching, analyzing, and identifying opportunities where invoices can be consolidated
- Coordinating and collaborating with accounts receivable (AR), customer service, order management, and sales support personnel to work on a solution of consolidation of invoices which is desired by customers and workable as a solution in the iron mountain system.
- Work cross functionally with our billing, collections, sales, service delivery (operations) , MIS, customer care/success and other teams to correct invoices, and/or collect payments and improve the customer experience.
- Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.).
- Own root cause analysis for any dispute management, ensure root cause fix to curtail the issues
- Good listening skills for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
- Produce leadership reporting to showcase progress, discuss challenges and suggest improvements
- Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers
- Assist in SOP (Standard Operating Procedures) creation and updating
- Deliver and maintain the required data for audit purposes
- Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
- Excellent analytical, communication (verbal and written) and organizational skills
- Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload
- Ability to understand and utilize multiple systems for billing and/or collections and dispute management
- Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
- Good customer service focus and experience
- Must be able to build relationships with customers and communicate effectively
- Ability to multitask and work with minimal supervision
- Manage a cyclical workload, may require overtime
- Bachelor s degree
- Field Of Study: Business, Finance or similar
- 3+ years of experience within IM care
Employment Type: Full Time, Permanent
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