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Director, Payments Management GPO
15-20 years
Bangalore / Bengaluru
1 vacancy
Director, Payments Management GPO
Iron Mountain Inc
posted 2hr ago
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Flexible timing
Key skills for the job
Job Description
Ideal Candidate Requirements:
- Six Sigma certification, preferably Black Belt, minimum Green Belt.
- 15 years of experience, with a strong understanding of delivery.
- Background in the consumer banking industry.
Strategy and Planning -
- Responsible for end to end process management and responsible for owning the thought leadership and vision of the process excellence.
- Delivering hands on and in-depth process diagnosis work products which includes understanding process maturity, metrics inventory, performance vs metrics, technologies, stakeholder sentiment
- Defining execution roadmap that will involve addressing as-is and future concepts, accelerates the success metrics and involves leading highly visible multidisciplinary teams or initiatives.
Process Redesign and Improvements
- Provide thought leadership and ground breaking leadership thinking that challenge the art of the possible.
- Own process redesign which includes defining what constitutes process excellence and learning what excellent processes look like through market research, understanding available technology and lean methodologies.
- Fully Responsible for delivering a prioritized opportunity list that drives process standards, optimization service delivery outcomes and positive customer experience with Continuous improvement teams and MBB support.
- GPO will be responsible to drive and engage with continuous improvement teams, MBBs / Black belts and other GPOs to deliver detailed process analysis that isolate the biggest issues to resolve to achieve process excellence.
- Fully responsible to produce future state designs, process documentation, performance metrics / analytics and owns business cases to provide ROI and strategic value of redesign.
Driving the Change Agenda
- Own communication roadmap for process redesign and improvements for customer excellence organization
- Responsible for gaining stakeholder buy-in and negotiating with senior management, vendors and others on business cases to influence and gain support.
- Partner with technology and implementation team on training needs
- Create governance structure for improvement.
- Roll out metrics and start measuring performance with delivery teams
- Kick-off and monitor execution of improvement projects.
Monitor and Optimize
- Measure process performance with delivery leads
- Revisit metrics and reset targets.
- Continue building stakeholder relationships.
- Continue exploration of art of possible.
- Iterate improvement of processes and capabilities.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Iron Mountain Inc Benefits
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