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22 Iron Mountain Inc Jobs
Technical Support Manager
7-9 years
Bangalore / Bengaluru
1 vacancy
Technical Support Manager
Iron Mountain Inc
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Daily maintenance activities to ensure all IT operations run smoothly.
Manage New site build(standalone or Remote sites) to meet project demand.
Lead, motivate and train system engineering teams, toward project success
Manage New site build(standalone or Remote sites) to meet project demand.
Lead, motivate and train system engineering teams, toward project success
Work to improve existing standard processes and develop comprehensive controls to monitor
productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for proper escalation of issues and off-hour on-call support(Monthly rotation).
Ensure constant systems/solution availability to meet project SLA s
Great project management skills, including organization, planning, time management and
prioritization
Organize and can manage workflow environments with cross-functional teams
Lead conference calls and meetings as needed for projects in an organized manner
Own, Troubleshoot and solve complex technical issues collaborating with devops/implementation
and infra teams.
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment
where priorities may change quickly.
Partner with stakeholders across GDS Implementation, Engineering Teams and business to
deliver customer centric solutions
Lead the internal IT support team in our day-to-day IT operations of scanning, user
access management, endpoint maintenance, contributing to the overall improvement
of our IT stack
Provide end-user support to executive staff, and advice regarding standard and historical
Iron Mountain applications and best practices as it evolves with company needs.
Ensure Licensing Management, including storage and alerts.
Support onboarding / off-boarding batch classes on corporate systems
Create and update manuals and documentation Specialized Knowledge Required
Skills
Proven work experience as End user services manager
Advanced knowledge of Kofax, .Net, C ++ and Java including SharePoint, Exchange
Online,
Exceptional customer service skills with a problem-solving attitude
Task-oriented and organized, experience managing a ticket queue and ability to prioritize
Team management skills, team player, can collaborate in a productive fashion
Able to troubleshoot a large variety of technical issues with complexity.
Experience in remote support through VPN and RDS access.
Ability to work under pressure
productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for proper escalation of issues and off-hour on-call support(Monthly rotation).
Ensure constant systems/solution availability to meet project SLA s
Great project management skills, including organization, planning, time management and
prioritization
Organize and can manage workflow environments with cross-functional teams
Lead conference calls and meetings as needed for projects in an organized manner
Own, Troubleshoot and solve complex technical issues collaborating with devops/implementation
and infra teams.
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment
where priorities may change quickly.
Partner with stakeholders across GDS Implementation, Engineering Teams and business to
deliver customer centric solutions
Lead the internal IT support team in our day-to-day IT operations of scanning, user
access management, endpoint maintenance, contributing to the overall improvement
of our IT stack
Provide end-user support to executive staff, and advice regarding standard and historical
Iron Mountain applications and best practices as it evolves with company needs.
Ensure Licensing Management, including storage and alerts.
Support onboarding / off-boarding batch classes on corporate systems
Create and update manuals and documentation Specialized Knowledge Required
Skills
Proven work experience as End user services manager
Advanced knowledge of Kofax, .Net, C ++ and Java including SharePoint, Exchange
Online,
Exceptional customer service skills with a problem-solving attitude
Task-oriented and organized, experience managing a ticket queue and ability to prioritize
Team management skills, team player, can collaborate in a productive fashion
Able to troubleshoot a large variety of technical issues with complexity.
Experience in remote support through VPN and RDS access.
Ability to work under pressure
Preferred Skills
Extensive experience with Windows 10, Server 2016/2022, SQL Database, IIS and Active Directory.
Deploy/troubleshoot Kofax(imaging software) Batch class and custom tools/modules
Excellent verbal and written communication skills for a wide range of audiences including
executives, business stakeholders and IT teams.
Excellent time management and organizational skills and experience establishing guidelines for
your direct reports
Strong sense of personal accountability regarding decision-making and supervising department
teams
Installation of hardware(Nutanix, switches) and software(Kofax, digital imaging tools, web config,
etc).
Maintaining and administering computer networks and related computing environments including
systems software, applications software, hardware, and configurations in preparation for GOV
Audits
Providing technical support for hardware and software on-site.
Ensure all projects process steps are followed to execute implementations in a complete and
organized manner
Experience in TCP/IP and in troubleshooting Network Issues. Network management and support-
knowledge of switches, routers and firewalls desired
Experience with SQL and database concepts
7 years or more experience in the scanning industry (Kofax preferred)
Hands on experience with help desk and remote-control software (SNOW)
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented
Extensive experience with Windows 10, Server 2016/2022, SQL Database, IIS and Active Directory.
Deploy/troubleshoot Kofax(imaging software) Batch class and custom tools/modules
Excellent verbal and written communication skills for a wide range of audiences including
executives, business stakeholders and IT teams.
Excellent time management and organizational skills and experience establishing guidelines for
your direct reports
Strong sense of personal accountability regarding decision-making and supervising department
teams
Installation of hardware(Nutanix, switches) and software(Kofax, digital imaging tools, web config,
etc).
Maintaining and administering computer networks and related computing environments including
systems software, applications software, hardware, and configurations in preparation for GOV
Audits
Providing technical support for hardware and software on-site.
Ensure all projects process steps are followed to execute implementations in a complete and
organized manner
Experience in TCP/IP and in troubleshooting Network Issues. Network management and support-
knowledge of switches, routers and firewalls desired
Experience with SQL and database concepts
7 years or more experience in the scanning industry (Kofax preferred)
Hands on experience with help desk and remote-control software (SNOW)
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Manager roles with real interview advice
What people at Iron Mountain Inc are saying
What Iron Mountain Inc employees are saying about work life
based on 414 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Iron Mountain Inc Benefits
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