Key Account Manager

Role Overview:

The Key Account Manager will be responsible for developing and nurturing long-term relationships with strategic clients, ensuring their needs are met while identifying opportunities for business growth. The role demands a strong focus on client satisfaction, revenue growth, and collaborative partnerships.

Key Responsibilities:

1. Client Relationship Management

o Act as the primary point of contact for key clients, ensuring their satisfaction and addressing any issues promptly.

o Develop and maintain strong, long-term client relationships to enhance retention and loyalty.

2. Revenue Growth

o Identify upselling and cross-selling opportunities within existing accounts to meet and exceed revenue targets.

o Collaborate with internal teams to deliver customized solutions that meet client objectives.

3. Strategic Planning and Execution

o Develop account strategies tailored to client needs and align them with company goals.

o Monitor and analyse client performance metrics, providing regular updates and recommendations to improve outcomes.

4. Sales Support

o Attend client sales calls to understand client needs, present solutions, and support the sales team in closing deals.

o Participate in client negotiations to ensure mutually beneficial agreements.

5. Coordination and Collaboration

o Work closely with product, support, and delivery teams to ensure seamless service delivery.

o Communicate client feedback and insights to internal teams to drive continuous improvement.

6. Market Insights and Reporting

o Stay updated on industry trends, competitive landscape, and market developments.

o Prepare and present regular account reports, highlighting achievements, opportunities, and challenges.

Qualifications and Experience

Education: Bachelor s degree in business administration, Technology, or related fields. MBA preferred.

Experience: Minimum 2 years in account management, client servicing, or sales, preferably in SaaS, IT, or technology domains.

Skills:

o Strong interpersonal and communication skills.

o Proven ability to manage multiple accounts and deliver results under tight deadlines.

o Analytical mindset with a focus on data-driven decision-making.

o Familiarity with CRM software and account management tools.

Key Competencies:

Customer-centric approach with a passion for solving client challenges.

Exceptional negotiation and problem-solving skills.

Ability to work independently while thriving in a team environment.

Strategic thinker with a results-oriented mindset.