Director Experience

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence.

With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success.

Job Title: Technical Lead/ Director Experience
Location: India/ Malaysia

Role Summary

The Technical Lead/Director Experience will provide strategic and hands-on leadership for the technical execution of critical, large-scale projects at Irdeto. This role is the pivotal point of technical interaction between Irdeto and the customer organisation for these projects. The role involves overseeing architectural decisions, guiding the engineering team, ensuring technical alignment with project objectives, and collaborating with solution owners, business analysts, stakeholders, and cross-functional teams to deliver scalable and robust solutions as per the customer requirements.

Key Responsibilities

Customer Leadership and Alignment

• Ensure that the technical relationship with the customer is managed and maintained in a structured, clear and responsive manner
• Create an alignment between the diverse technical stakeholders within the customer organization and various entities across Irdeto and its partners involved in project delivery
• Be the trusted voice of authority on matters of technical scope, approach, challenge, architecture

Technical Leadership and Strategy

• Define and maintain the technical architecture, ensuring scalability, security, and alignment with organizational standards.
• Provide thought leadership and technical guidance to the development team throughout the project lifecycle.
• Make key technical decisions, balancing project requirements, timelines, and resource availability.
• Ensure alignment between the needs of the project and Irdeto s wider solution strategy

Project Planning and Execution

• Collaborate with project managers to develop detailed technical plans, timelines, and deliverables.
• Oversee the technical implementation of requirements, ensuring high-quality code, system performance, and adherence to standards.
• Manage 3rd party technical interfaces to ensure alignment towards common technical goals
• Identify potential technical risks, bottlenecks, and dependencies, and develop mitigation strategies.
• Define and track key performance indicators (KPIs) to measure project success and ensure that deliverables are completed within scope, on time, and to the expected quality standards.

Team Management and Collaboration

• Lead and mentor the technical project team members ensuring skill development and knowledge sharing within the team - both internal and external.
• Work closely with business analysts to ensure requirements are clear, feasible, and aligned with technical capabilities.
• Foster collaboration between development, QA, and DevOps teams for smooth project execution.
• Collaborate closely with Solution owners to ensure that the Solution approach is adhered to, while contributing positively to the Solution strategy

Stakeholder Engagement

• Act as the technical point of contact for stakeholders, providing updates on progress, challenges, and solutions.
• Translate technical concepts into business language for non-technical stakeholders.
• Ensure technical decisions align with broader business objectives and stakeholder expectations.

Required Skills and Competencies

Technical Expertise

• Strong knowledge of software development lifecycle (SDLC) and Agile methodologies.
• Deep understanding of system architecture, cloud technologies, design patterns, and integration processes.
• Proficiency with platforms and DevOps best practices.

Leadership and Communication

• Proven ability to lead and motivate development teams to meet tight deadlines and deliverables.
• Strong decision-making skills with the ability to balance technical and business priorities.
• Excellent communication skills for engaging with both technical and non-technical stakeholders.

Problem-Solving and Critical Thinking

• Ability to foresee potential technical issues and devise innovative solutions.
• Adept at troubleshooting complex systems and resolving critical technical challenges.

Qualifications

• Education: Bachelor s degree in Computer Science, Software Engineering, or a related field (Master s preferred).
• Experience: 10+ years in software development with at least 3 years in a leadership or architect role.

Preferred Experience

• 8+ years of solution leadership or relevant experience, preferably within the streaming, OTT and PayTV media industry.
• Strong leadership and technical skills in driving profitable growth and market success.
• Expertise in the technical domains of video distribution spanning both broadcast and streaming media
• Prior experience leading large-scale, multi-stakeholder technical projects.
• Experience in managing dependencies between multiple teams and external vendors.
• Cyber Services industry knowledge (Bonus)

Organizational Fit

The ideal candidate is a strategic thinker with a passion for technology and innovation. They excel at leading high-performing teams and are committed to delivering high-quality solutions that meet customer and project goals.

What you can expect from us:

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce.

• In addition to competitive remuneration and extensive benefits we offer:

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced.

• Professional educational opportunities and training program.

• Innovation sabbatical.

• Volunteer Day.

• State of the art office space including canteen, onsite gym and more

• Flexible work arrangements - via our Work Hard Anywhere policy.

• US$ 500 net for your home office setup after you passed your trial period.

• Health Insurance benefits.

• Recognition Awards and E-cards

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.

Welcome to Irdeto!

Irdeto is proud to be an equal opportunity employer.

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