Technical Writer

Role & responsibilities

• Documentation Creation: Develop, update, and maintain technical documentation, including user manuals, API documentation, system guides, release notes, and troubleshooting guides.
• Collaborate with Development Teams: Work closely with software engineers, product managers, and UX designers to gather information and ensure accuracy in documentation.
• Content Strategy: Design and implement documentation strategies, templates, and best practices to ensure consistency, clarity, and ease of use.
• User-Focused Writing: Create content that helps end-users (both technical and non-technical) understand and use software products effectively.
• Manage Documentation Tools: Maintain document repositories and content management systems, ensuring version control, updates, and efficient retrieval.
• Edit & Proofread: Review and edit existing content for style, accuracy, and grammar while ensuring technical precision.
• Maintain Style Guides: Ensure that all documentation adheres to established style guides and content standards (e.g., tone, voice, terminology consistency).
• Release Support: Write release notes and update documentation according to product updates and version releases.
• Research: Stay current with industry best practices in technical writing and software documentation to continuously improve content quality.
  

Preferred candidate profile

• Bachelors Degree in English, Technical Writing, Computer Science, or a related field.
• 3+ years of experience in technical writing, preferably in the software or IT industry.
• Strong understanding of software development processes (e.g., Agile, Scrum) and familiarity with software engineering terms and concepts.
• Experience with API documentation and related tools (e.g., Swagger, Postman).
• Proficiency in tools such as Microsoft Word, MadCap Flare, Confluence, Jira, Adobe Acrobat, and version control systems (e.g., Git).
• Familiarity with content management systems (CMS) and documentation publishing platforms.
• Excellent writing, editing, and proofreading skills with a strong eye for detail and technical accuracy.
• Ability to quickly learn new software tools, systems, and products.
• Strong organizational and multitasking abilities, capable of managing multiple documentation projects simultaneously.
• Experience with Markdown, HTML, CSS, and basic scripting languages is a plus.
• Strong verbal and written communication skills to collaborate with cross-functional teams.