Technical Content Writer

Key Responsibilities:

• Documentation Creation: Develop, organize, and maintain accurate documentation for Valor Paytechs suite of products, including Payment Gateway, POS systems, Payment Switching, Portals, and ISO support.
• Content Development: Write and update high-quality technical content, including product manuals, API documentation, user guides, release notes, FAQs, and troubleshooting guides.
• User-Centered Documentation: Create content that enhances the user experience, ensuring clarity for users with varying levels of technical knowledge.
• Collaboration: Work closely with product managers, software developers, engineers, and support teams to gather technical details and validate the accuracy of documentation.
• Content Optimization: Leverage SEO and best practices for online help and knowledge bases to improve accessibility and usability.
• Continuous Improvement: Maintain and improve existing documentation by incorporating user feedback, updating product changes, and adhering to evolving company standards.
• Project Management: Manage documentation projects from initiation to completion, ensuring timely delivery and alignment with project goals.

Requirements:

• Experience: 3+ years of experience in technical writing, content writing, or related field in a technology-driven environment, ideally within the payments or fintech industry.
• Domain Knowledge: Strong understanding of payment technologies, including Payment Gateways, POS systems, Payment Switches, and other payment processing concepts.
• Writing Skills: Exceptional written communication skills with a proven ability to convey complex technical information clearly and accurately for multiple audiences.
• Tools: Proficiency in documentation and content management tools (e.g., Confluence, JIRA, Adobe FrameMaker, MS Word, Markdown editors).
• Technical Aptitude: Ability to understand and document APIs, SDKs, and other developer-focused content.
• Research Skills: Strong ability to analyze technical information and conduct in-depth research to validate accuracy and completeness.
• Attention to Detail: Excellent editing, proofreading, and formatting skills.
• Collaboration: Proven experience working in cross-functional teams and adapting to a dynamic environment.

Preferred Qualifications:

• Education: Bachelor’s degree in English, Communications, Computer Science, or a related field.
• Payment Industry Certifications: Any relevant certifications or training in payment technologies, such as PCI-DSS or EMV standards, is a plus.
• SEO Knowledge: Familiarity with SEO best practices and tools to enhance online visibility of documentation and content.

What We Offer:

• Growth Opportunities: Join a fast-growing company with opportunities for career advancement.
• Dynamic Environment: Work on a variety of projects that shape the future of payment processing.
• Collaborative Culture: Work in a supportive, innovative team setting where your contributions are valued.