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Senior Agent
iQor
·
2-7 years
₹ 3.1 - 4.5L/yr (AmbitionBox estimate)
Noida
1 vacancy
Senior Agent
iQor Global Services
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
- At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
- Must have the ability to work independently and a in team environment.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
Employment Type: Full Time, Permanent
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(based on 19 iQor Global Services interviews) What people at iQor Global Services are saying
Rating based on 64 Senior Agent
reviews
Anonymous · BD / Pre Sales
in New Delhi
Nothing this is a worst company you will ever join in your life. They do not any fix timing no proper and complete salary credited to your account. No appraisal no promotion no appreciation only forced OT and they won't even pay you for that.
This type of organization are playing and ruining time effort and skills of every individual. This type of organizations must be banned. If I would be allowed to take law in my hand I would have burnt down This while organisation because they are sweet poison they will keep you telling lie until there work is done and once it is done..Read More
Read 64 reviewsSenior Agent salary at iQor Global Services
What iQor Global Services employees are saying about work life
iQor Global Services Benefits
Health Insurance Job Training 
Cafeteria Soft Skill Training 
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