Associate Manager - Customer Success

About the role -

The Associate Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers.

Responsibilities -

End to End implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.

Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them.

Design and set up processes and work on continuous improvement of the set processes

Collaborate with the technical team to set up or configure Intugines software platform as per clients requirements and troubleshoot technical issues raised by them.

Set and monitor KPIs to access projects.

Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

Research and analyze Intugine's new products and design a process for their implementation.

Requirements -

1-2 years of experience in product implementation

B2B Saas implementation experience preferred

You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital.

Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must.

Soft skills, including effective time management, prioritizing and delegation, is a must.

Knowledge in SCM is a plus.

Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.

Desire to assume responsibility and work autonomously.

Highly organized and able to juggle numerous tasks.

Good written and spoken English (being a native speaker will be a plus).