Product Manager

Global Loyalty & Benefits Platform is looking for a talented and experienced Associate Product Manager to help drive the transformation of our existing rewards platform.

You'll be working in an Agile software development environment with fellow Product Owners and Engineering teams to prioritize the backlog, develop user stories, and collaborate across stakeholders to deliver on loyalty initiatives. You will lead a scrum team that is focused on maintaining and uplifting our back-end systems and redemption capabilities. You will consult with business and engineering partners to articulate outcomes and expectations, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions. You'll work with execution teams to ensure delivery of high-quality and timely software products. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product, engineering and delivery resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing. We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers. Aligning to AXPs framework for winning, we will create the worlds best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise.

Responsibilities:

• Assists in developing the business case for new products or features. Assists in the research of regulatory and compliance requirements and provides preliminary input on analysis of potential implications to existing Products.
• Supports in the documentation of as-is processes for product management, product enhancements, key findings, and standard methodologies.
• Supports in the creation and maintenance of the product backlog, prioritizing features, and establishing timelines for product releases. Partners closely with other product teams and business stakeholders to prioritize growth, transformation, and platform health initiatives.
• Collaborates with cross-functional teams including Product, Technology, and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
• Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics.
• Understands competitive and internal positioning for their product or product line through internal and external market research.
• Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience.

Minimum Qualifications:

• 1-2 years of experience working on/with software development teams
• Knowledge of Loyalty Programs and associated products is desirable.
• Building and maintaining strategic product roadmaps
• Maintain a healthy backlog for scrum teams.
• Financial background Account Receivable/Account Payable Product Owner experience - Anyone with prior Amex MARS experience will be an excellent fit.
• Ability to establish and maintain effective working relationships with all levels within the organization, including external partners.
• Familiarity with agile and scrum software development methodologies
• Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements.
• Problem solving, project management and analytical skills; ability to prioritize and complete tasks.
• Bachelors Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
• Must travel on-site to the Phoenix office campus a minimum of three days per week, in alignment with team days