We are currently sourcing for a UX Designer to work in Fidelity s Charitable group in Westlake, TX! Fidelity Charitable is looking for a Senior UX Researcher who is passionate about uncovering insights to make charitable giving simple and effective
We are creating experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars
It s a fast-paced environment where decisions are customer-centric, data-focused, collaborative, and iterative
The Team Role This role is part of the UXD Digital Experience team creating experiences for donors, advisors, and internal associates
It is a senior level position where the associate will develop and manage the UX research practice from the ground up
Responsibility will be to collaborate with the Director of Design and business partners to understand, plan and execute the research needs for the upcoming year based on the business roadmap as well as foundational UX metrics
The Expertise You Have 10+ years of UX Research experience preferred Documented experience leading and managing the day-to-day operations of research, ensuring projects are executed efficiently and effectively is a must Documented experience developing and implementing longer range plans to drive the research practice forward, aligning with business goals and objectives is a must Digital portfolio to review online is preferredThe Skills You Bring Research planning and execution: Ability to define research questions and select appropriate research methods
Develop protocols, recruit participants and conduct the research
Data analysis: Collect data, ensure data quality, and analyze to identify patterns, trends and themes in various data sets to uncover actionable insights
Create Research Reports: Develop comprehensive research reports and presentations to effectively communicate research findings and recommendations to collaborators
Advocate for Users: Act as the voice of the user, ensuring that their needs, behaviors, and motivations are at the forefront of product and design decisions
Industry Best Practices: Up-to-date with the latest UX research trends, tools, and standard processes to ensure innovative and effective research approaches and collaboration with research and data partners