Account Manager - Customer Success Partner

SMB Sales with existing customers

Location: Must be based in Pune or willing to relocate.
Department: Customer Success

Key Responsibilities:

- Own the existing relationships within the assigned territory
- Expand into existing account (new teams, new locations, new use cases) to achieve expansion and revenue growth goals.
- Maintain strong business relationships with clients.
- Work with internal teams to develop effective marketing and nurturing plans.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Ensure customer satisfaction
- Develop a thorough understanding of our products and service offerings to better serve the clients.
- Accurately forecast monthly quarterly and annual opportunities and maintain CRM hygiene.
-. Build highly motivated team. Prior experience of building team will be an added advantage.
- Leverage partners to meet assigned revenue goals.

What you bring to the table -

- 6-8 years of demonstrated successful Software Sales Experience (SaaS / Cloud) and sold to IT services company/ Product companies/ Mid-Enterprises/ high growth start-ups.
- Computer Engineer with MBA
- HR Tech sales experience is a plus
- Solution or consultative sales experience
- Data management experience using HubSpot or similar CRM
- Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the customer / prospect organization.