Customer Success Manager - Educational Institution (9-10 yrs)

Role Overview:

- We are seeking an experienced professional to take on the role of Customer Success Regional SPOC.

- You will be the primary contact for educational institutions within your region, ensuring smooth onboarding, seamless communication, and strong relationships.

Key Responsibilities:

- Lead the implementation and seamless onboarding process between institutes and our platform.

- Conduct comprehensive training for institute management, staff, and students, covering product use and onboarding procedures.

- Maintain regular communication and ensure timely updates and reviews between our teams and partner institutes.

- Coordinate and ensure the timely completion of all tasks outlined in the Institute Track Checklist, including monthly institute visits.

- Drive business growth through lead traction, business conversions, and partnerships with local vendors and banks.

Key Skills Required:

- Excellent communication and training skills, particularly in dealing with senior management at top educational institutions.

- Strong ability to present and secure buy-in for products from various teams and staff.

- Willingness to travel extensively to meet with institutes and manage on-site responsibilities