Manager - International Service & Network (Europe)

• Customer Experience & Support: Enhance customer experience by ensuring high-quality after-sales support, including warranty services, maintenance, and customer feedback channels across European regions.
• Technical Support: Work closely with the technical team to resolve complex issues and take the lead in developing, improving, and implementing processes to enhance efficiency.
• Parts Management: Oversee and control parts inventory within the UV warehouse and across the distribution network, ensuring the availability of required parts and materials for prompt repairs and maintenance.
• Training & Development: Facilitate the training and development of distributor and dealer service teams on the latest technologies and repair methods.
• Network Development- Identify potential distributors, and dealers in target markets. Negotiate contracts and agreements with international stakeholders to establish business relationships.
• Strategic Partnerships: Build and maintain relationships with key stakeholders, including distributors, dealers, and local government bodies, to enhance market penetration and collaboration.
• Regulatory Compliance: Stay abreast of European regulations and standards for electric vehicles, ensuring all operations, sales, and products comply with local laws and safety standards.

Skills Required:

• Strong knowledge of automotive systems, including drivetrain, suspension, and electrical systems. Familiarity with diagnostic tools and equipment for both traditional and electric vehicles.
• Experience working on electric vehicles, including battery maintenance and electrical systems.
• Excellent troubleshooting and analytical skills, with the ability to identify and resolve complex technical issues.
• Strong focus on customer satisfaction and the ability to manage customer expectations professionally.
• Export documentation usage & understanding 
• Strong business sense, strategic thinking & problem-solving capability
• Strong verbal and written communication skills, with the ability to explain technical issues in simple terms to distributors and customers.
• Coordination & Influencing skills.
• International Market Distribution Channel understanding of automobile segment.
• Financial acumen

Preferred (additional skills that would be a plus):

• In-depth product knowledge of electric two-wheelers 
• Understanding of go-to-market strategies
• Experience in the electric two-wheeler segment