Tech M Hiring For International Voice Process For Pune

* TECH MAHINDRA HIRING FOR INTERNATIONAL VOICE PROCESS !!!!*

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.

*ELIGIBILITY*

Minimum of 6 months of experience in inbound call processes within a customer service environment. Only Experienced candidates can apply.

Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.

INTRESTED CANDIDATES CAN CALL/WHATSAPP THEIR CV TO

HR - Parineeta -7020794886/7745850935

Parineeta.Dutta@techmahindra.com

Preferred candidate profile.

• Taking inbound calls, Order management, and emailing.
• B2B inbound process.
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Excellent communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and benefits

• Cab Facility both ways [ Pick up and drop within Transport radius]
• Immense Growth Opportunities.

Interview Rounds: 1st Level - VNA / Operations 2nd Level -