Abbyy Support Engineer (2-7 yrs)

Job Title : ABBY Support Engineer

Experience : 2+Years

Role Overview :

As an ABBY Support Engineer, you will play a crucial role in designing, implementing, and supporting automation solutions, with a strong focus on ABBYY and related OCR/Data Capture technologies. You will collaborate with cross-functional teams to drive automation efficiencies and ensure seamless integration with enterprise applications.

Key Responsibilities :

- Provide technical support for ABBYY , troubleshooting and resolving issues related to OCR, data extraction, and integration.

- Work closely with business analysts and stakeholders to understand requirements and configure ABBYY solutions accordingly.

- Participate in design sessions to determine technical feasibility, scalability, and performance considerations.

- Develop, customize, and optimize ABBYY FlexiCapture templates, scripts, and workflows to enhance automation effectiveness.

- Ensure seamless integration of ABBYY with various enterprise applications through APIs and connectors.

- Collaborate with RPA developers using Blue Prism, UiPath, and Power Automate for end-to-end automation solutions.

- Maintain technical documentation, including solution designs, troubleshooting guides, and best practices.

- Conduct UAT sessions, deploy solutions, and support post-implementation hypercare.

Required Skills & Qualifications :

- 2-4 years of experience in software development and automation support.

- 1+ year of hands-on experience with ABBYY(OCR, Data Capture, Template Creation, and Scripting).

- Strong knowledge of SQL and experience in database query optimization.

- Familiarity with .NET, Java, or Python for scripting and automation.

- Understanding of CRUD operations and relational database management.

- Knowledge of API integration and working with REST/SOAP services.

- Exposure to RPA tools (UiPath, Blue Prism) is a plus.

- Strong analytical and problem-solving skills with an eagerness to learn new technologies.

- Excellent communication skills and ability to collaborate with cross-functional teams.

- Bachelor's degree in Computer Science, Information Technology, or a related field.