Inside Sales Coordinator - Level III

Job Summary:

Supports the customer-facing sales team through the "rhythm of sales" process, from lead to close. Executes and supports select activities with limited supervision to enhance customer satisfaction and achieve sales objectives.

Key Responsibilities:

• Respond to electronic customer inquiries (e. g. , emails, forms) and customer calls, escalating complex cases as needed.
• Compile budgetary quotes for simple jobs, including gathering technical data, customer presentations, and lead times for the sales team.
• Schedule and assist with customer visits and events, including preparation and execution.
• Process orders, issue order acknowledgments, invoices, and shipping notices for simple jobs.
• Communicate order status, inventory updates, and other relevant information to the sales team.
• Assist in resolving customer issues, including shipment and post-sale support.
• Compile, analyze, and report inventory/stock levels, adhering to established procedures.
• Actively support branch personnel in retail sales, performing well-documented and repetitive tasks.
• Ensure timely processing of dealer claims and proper dealership actions.
• Maintain accurate sales entries, reporting, and forecasting through Cummins systems.
• Mentor and develop Inside Sales staff to improve skills and ensure effective performance.
• Facilitate communication and coordination across the Sales function and other departments to support customer satisfaction and sales goals.

Knowledge/Skills:

• Direct Sales:
  • Convert inbound leads into sales opportunities through proactive engagement.
  • Drive additional sales through repeat business, cross-selling, and up-selling.
  • Conduct negotiations aligned with company guidelines and achieve revenue targets.
• Sales Support:
  • Assist with quotations, RFP management, and account setup.
  • Ensure accurate customer data entry and update account changes in databases.
  • Provide support for accounts receivables and customer inquiries.
  • Utilize Cummins tools and processes for reporting, forecasting, and customer relationship management.
  • Implement initiatives to grow the business and enhance customer loyalty.
• Coordination and Mentoring:
  • Plan, prioritize, and schedule Inside Sales activities to ensure seamless service.
  • Mentor team members to foster skill development and alignment with sales goals.

Competencies:

• Action Oriented: Tackling challenges with urgency and enthusiasm.
• Collaborates: Building partnerships to achieve shared objectives.
• Communicates Effectively: Conveying clear messages tailored to diverse audiences.
• Customer Focus: Delivering customer-centric solutions and fostering relationships.
• Channel Awareness: Understanding and explaining industry structure and pathways to market.
• Account Planning: Setting objectives and tracking progress for effective account strategies.
• Adapts to Target Audience: Simplifying complex topics for diverse stakeholders.
• Integrates Customer Perspective: Developing solutions aligned with customer needs.
• Sales Forecasting: Using data to predict and plan for future consumption patterns.
• Sales Pipeline Management: Strategizing and adjusting plans based on current sales pipeline.
• Sense Making: Synthesizing complex information to deliver tailored solutions.
• Values Differences: Appreciating diverse perspectives and cultures within the organization.

Education, Licenses, Certifications:

• High school diploma or equivalent education.
• Regionally applicable certifications may be required.
• Licensing for compliance with export controls or sanctions may be required.

Experience:

• Requires some work experience and intermediate knowledge obtained through training or on-the-job experience.