Deputy General Manager - Training - Healthcare Firm (13-15 yrs)

DGM Training - Healthcare Firm

Roles & Responsibilities:

- Develops, supports, and drives strategic objectives of the CAPABILITY TEAM management on behalf of multiple business units and in alignment with enterprise goals.

- Forms effective partnerships with various work groups, business unit leadership, and corporate support functions to understand and address GEO-specific CAPABILITY TEAM requirements.

- Ensures development and execution GEO and site-level long-term CAPABILITY TEAM goals and objectives.

- Develops, communicates, and continuously assesses position requirements for direct reports; coaches' colleagues to improve individual and team performance against established metrics.

- Prepare, implement, track, and do gap analysis & CAPA of all training related metrics including budgets.

- Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets.

- Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans.

- Serve as an effective business partner, supporting the development, implementation, and delivery of Learning Solutions.

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects.

- Drive leadership and talent development in Shared Services across organization through effective governance and resource management.

- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including coaching.

- Ensure development of the second level of leadership.

- Help team members to set SMART Goals/KPIs, provide weekly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs.

- Coach/mentor and upskill the team to ensure that they can provide excellent training and OD interventions.

- Develop/ Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness.

- Implement Performance management tools and techniques.

- Identify skill and knowledge requirements for Processes through TNIs.

Mandatory Skills:

- Excellent analytical skill and knowledge of related tools will be preferred.

- Team Management Abilities.

Preferred Skills:

- Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management.

- Good understanding of business & its functionalities in general and service industry.

- In-depth Knowledge of Leadership Development & Behavioral Concepts.

- Deep Instructional design knowledge to design and develop content using Articulate and other content development tools.

- Knowledge of LMS, learning tools and virtual collaboration tools essential.