Arabic- Player Support Specialist

Job Designation - Player Support Specialist

We at Gameberry Labs are seeking an ambitious individual for the Player Support team, who will own the entire support experience for Ludo STAR and Parchisi STAR.

Responsibilities:

-Define the company's Player Support Strategy.

-Respond to players in a timely manner via email, tickets, and Play Store app store complaints, requests, and queries. Also, attend to Clubs moderation based on the set processes.

-Set up processes and build a world-class team to serve our players.

-Set goals and maintain high service levels & player satisfaction.

-Drive game improvements through analysis and reporting of game issues.

-Advocate player concerns and feedback to the wider development team.

-Mentor and coach a team of agents to adapt and grow with business needs.

Requirements

-2+ Years supervising & leading customer care teams.

-High level of ownership and bias for action.

-Knowledge of best practices and CRM tools.

-Excellent verbal and written communication skills.

-Willing to work on weekends, Holidays, and night shifts.

-Need to know English, Hindi, and any other regional language.

-Ability to analyze support data.

Preferred candidate profile

- Someone who is proficient in Arabic , Hindi and English Language (Read , Write and Speak)

Perks and benefits

-WFH Permanent.