CRM Executive

Position: CRM EXECUTIVE

Experience: 2 -3 years of experience

Location: Hyderabad - Patancheruvu

About this job:

Incor is seeking a highly capable individual to oversee post-sales activities through to the handover phase, ensuring seamless customer interactions on a daily basis. The role encompasses managing both inbound and outbound calls and emails, coordinating the customer journey, facilitating site visits, and maintaining accurate documentation. The ideal candidate will possess strong problem-solving skills, with a proven ability to address customer concerns and resolve issues promptly and efficiently.

Job Description

• A talent with strong data driven skills who can filter the data
• To understand the data and grow the percentage of potential leads from the total leads volume generated
• Engage with customers and address their inquiries
• Process Agreement to Sell and Sale Deed documentation
• Manage customer documentation and follow-ups on collections
• Coordinate customer site visits and RMU tracking
• Facilitate registration and handover processes
• Collaborate with various departments
• Travel may be required based on business needs

Requirements:

• Must be able to understand relevant computer programs (e.g. CRM software) and telephone systems, CRM, ERP-CRM, Etc
• Should have a minimum 2 years experience in a similar role.
• Ability to learn about products and services and describe/explain them to prospects
• Should be able to possess excellent Data skills
• Should be able to possess interpersonal skills
• Post Sales-Client Relations data maintenance
• Should have decent sales acumen.
• Documentation of various Agreement-Contracts
• Should be able to share customer Delight-Happiness Index feedbacks
• Any graduation is Must.
• Working as single point of contact to the customer, from the point of sale to the handing over of the apartments.
• Co-ordination and interaction with customer to collect appropriate document to prepare AOS and collect necessary payment to execute the same.
• Interacting with HFIs and provide necessary documents for loan approval.
• Co-ordination with customer and Banker for payment collections
• Providing periodic updates & MIS reports to the Team Leader on the collection status.
• Maintaining the cordial relationship with customers, mostly dealing with NRI Customers.
• Coordinating with departments to get the appropriate clarification for customer queries.