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8 Ingram Micro India Ssc Jobs
Associate Professional - Solution Development
3-4 years
Mumbai
1 vacancy
Associate Professional - Solution Development
Ingram Micro India Ssc
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Partner Support & Experience Specialist will play a crucial role in ensuring a seamless onboarding and offboarding process for our partners. This role also involves providing exceptional technical support to address any issues or queries that partners may encounter. The ideal candidate will be proactive, technically adept, and possess excellent communication skills to enhance the overall partner experience.
Key Responsibilities:
Partner Onboarding:
- Engage with new partners through the onboarding process, ensuring all necessary documentation and training are provided.
- Conduct welcome sessions to introduce partners to our systems, tools, and best practices.
- Assist partners in the setup of their accounts, profiles, and necessary configurations.
- Collaborate with internal teams to ensure a smooth transition for partners into our ecosystem.
Partner Offboarding:
- Manage the offboarding process for partners, ensuring all necessary steps are taken to conclude the partnership professionally.
- Conduct exit interviews to gather feedback and insights for improving the partner experience.
- Ensure the secure and complete removal of partner data from our systems.
Technical Support:
- Provide first-line technical support to partners, addressing and resolving issues related to our products and services.
- Troubleshoot technical problems, escalating complex issues to the relevant internal teams when necessary.
- Develop and maintain a comprehensive knowledge base of common partner issues and solutions.
- Monitor support tickets, ensuring timely and efficient resolution of partner queries.
Qualifications:
- Education : Bachelor s degree in a related field (e.g., Computer Science, Information Technology, Business).
- Experience :
- Minimum of 3 years of experience in a customer-facing role, preferably in onboarding, technical support, or customer success.
- Proven experience in managing partner or customer relationships.
- Technical Skills :
- Strong understanding of software applications and ability to troubleshoot technical issues.
- Experience with CRM and support ticketing systems (e.g., Freshdesk, Salesforce, Zendesk).
- Soft Skills :
- Excellent communication and presentation skills (in English).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Ability to work closely with internal and external stakeholders.
- High degree of empathy and customer-centric mindset.
Employment Type: Full Time, Permanent
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What people at Ingram Micro India Ssc are saying
Rating based on 2 Associate Professional
reviews
Anonymous · IT & Information Security
in Chennai
Likes
Training and Development program are a plus.
- Skill development - Good
+2 more
Dislikes
Maintaining a proper work life balance can be challenging.
Associate Professional salary at Ingram Micro India Ssc
reported by
7
employees
with 1-7
years exp.
₹7.1
L/yr - ₹12.1
L/yr
92%
more
than the average Associate Professional Salary in India
View more details
What Ingram Micro India Ssc employees are saying about work life
based on 89 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ingram Micro India Ssc Benefits
View more benefits
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