Digital Supplier Performance Leader at IKEA

Job ID: 258783

Date posted: 09/01/2025

ABOUT THIS WORK AREA
IKEA is a value-driven company with a passion for life at home. The business was founded in southern Sweden where people had to be resourceful, collaborate and make the most out of what they had. This heritage formed the IKEA business and continues to underpin its culture of, togetherness, simplicity, and giving as well as taking responsibility.

Within Ingka (strategic partner in the IKEA franchise system), Group Digital sets the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. Group Digital drives the development, provision and operation of our digital products and services.

In Digital Supplier Performance Management within Group Digital, we lead steer performance for optimal outcomes and value from all supplier investments across operational, tactical, and strategic layers. Our mission is to secure optimisation standardisation of services and processes when connecting to an external ecosystem of digital suppliers. We now are looking for leaders to shape the future of the area and to achieve our objectives.

WHO YOU ARE
As a Digital Supplier Performance Leader, your role is to lead and guide supplier performance for assigned strategic supplier(s) and/or domains. You ll optimize outcomes and value from supplier investments for the assigned scope.

You will have:
Formal qualification in Business Management, Computer Science or Finance.
7 years of related experience in sourcing digital services, management, consulting, or advisory roles.
5 years of managerial experience preferred in management team for digital capabilities on a strategic level setting and implementing long-term priorities.
Proven record of being a trusted leader in a wide variety of business areas by key stakeholders.

Your responsibilities include:
Lead outcome-driven collaboration with assigned supplier(s) and/or domains/areas.
Participate in delivery management reviews and identify areas for improvement.
Conduct service reviews with assigned supplier(s).
Collaborate with group procurement to determine service level defaults, credits, and earn-backs.
Participate in multi-provider management function and provide support to identify and resolve issues in accordance with the governance escalation procedures.
Monitor progress and drive continuous improvement.
Provide support to identify and resolve issues.
Contribute insights, intelligence, and recommendations to sourcing strategies.
Align with overall digital strategy.

TOGETHER AS A TEAM
We re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would work without us.

APPLY NOW!
This role is based in Bangalore, India and you will report to the Digital Supplier Performance Manager.

"In this recruitment there is no relocation support provided by Ikea, hence we are looking for people already living in the mentioned locations."

At IKEA we are convinced that an equal everyday is a better everyday. We put equality, inclusion and humanism at the heart of everything we do, including recruitment. We are committed to creating a workplace as diverse as the world is, and as inclusive as the world should be. We actively work for IKEA to be a place where people of all genders, ethnicities, races, nationalities, abilities, and sexual orientations feel welcome and able to be themselves.

Studies show that members of underrepresented communities don t apply for jobs unless they re 100% qualified from Why Women Don t Apply for Jobs Unless They re 100% Qualified by Tara Sophia Mohr, August 2014. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

PLEASE NOTE
Please respect that due to GDPR we cannot review any applications coming to us in other ways than through our recruitment system. Our recruitment process is fully digital until the final stages.

Please submit your application in English.

We re looking forward to receiving your application!