Application Support Specialist (UNIX/SQL Support)

Responsibilities

A day in the life of an Infoscion:

• Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities
• Uphold high standards for timely issue resolution
• Ensure workflows, processes, tooling and applications are of the highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Maintain a knowledge database
• Flexible to work in APAC/EMEA hours
  
  Technical and Professional Requirements:
  
• ideally 4-6 years of hands-on experience in IT support role within Financial services industry
• proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java
• good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage.
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database
• flexible to work in APAC/EMEA hours
  Preferred Skills:
  
  Application Support
  Technology->Architecture->Architecture - ITIL
  Technology->Open System->Shell scripting
  Technology->Open System->UNIX
  Technology->Infrastructure- Batch Scheduler->Autosys
  Technology->Oracle->PL/SQL
  
  
  Additional Responsibilities:
  
• Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance projects
• Understanding of one or more Estimation methodologies, Knowledge of Quality processes
• Basics of business domain to understand the business requirements
• Analytical abilities, Strong Technical Skills, Good communication skills
• Good understanding of the technology and domain
• Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
• Awareness of latest technologies and trends
• Excellent problem solving, analytical and debugging skills
  
  Educational Requirements
  Master Of Engineering,MBA,MCA,MTech,Bachelor of Engineering,BCA,BTech
  
  Service Line
  Cloud & Infrastructure Services
  
  
  
  
  * Location of posting is subject to business requirements