VMware Horizon VDI Engineer

Role and Responsibilities: :

- Experience working interactively with business customers resolving day to day VDI related issues.

- Experience supporting and maintaining Horizon Connection Servers, Unified Access Gateways, AppVolumes etc.

- Direct involvement over troubleshooting issues related to Horizon VDI components.

- Hands on experience supporting and maintaining Windows 10 operating system in a VDI environment.

- In depth knowledge of the entire VMware product line - vSphere, vCenter, ESX, SRM, VROPS, vRealize, vSAN.

- Working knowledge of configuring and implementing AD group policies, DEM, DHCP,DFS, DNS.

- Technical knowledge of VMware products and/or Virtualization Automation

- Maintain patch and vulnerability compliance across entire virtual desktop ecosystem.

- Provide operational support and requests for virtual systems.

- Providing troubleshooting expertise for internal and external escalations\

- Perform problem management activities and tier- three support in problem / issue escalations.

- Providing training to operations and engineering staff as needed

- Experience with implementing, deploying, and supporting virtual infrastructure.

- Manage daily ticket operations, including Moves/ Adds/Changes for users, security groups, permissions, etc.

- Patching Horizon components, testing and releasing base images on a monthly basis.

- 2-5 years of experience as a VMware Horizon VDI Engineer.

- Hands-on experience with VMware vSphere 6.7 and later.

- Experience creating technical documentation.

- Providing 24/7 operational support for production environments.

- Proficient in automation and scripting skills Maintains knowledge base for all implementations on best practice procedures for VMware Horizon VDI and related infrastructures.

- Windows Servers administration, Active Directory (managing Users, Groups, OU objects, and group policies), managing shared folders, including setting up folder permissions, PowerShell scripting

- Perform proactive research and take steps to ensure stable environment operation.