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45 Infosys BPM Jobs

Associate/Senior Associate | Customer Service | US Voice Process | BLR

1-5 years

₹ 2.25 - 5L/yr

Bangalore / Bengaluru

500 vacancies

Associate/Senior Associate | Customer Service | US Voice Process | BLR

Infosys BPM

posted 5d ago

Job Description

Dear Aspirants,


Greetings from Infosys BPM.


We have massive hiring across BPM roles in voice process hence please feel free to apply should you want to make a career with a prominent BPM in the business. We have requirement is voice campaign for US shift (Late night shift) and the role requires you to work from office mandatorily. Please pass this on to your friends and peers should the opportunity is aligned to their search.


Roles and Responsibilities

  • Provide exceptional customer service to clients through phone calls, emails, or chats.
  • Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
  • Work on rotational shifts including night shifts (US shift).
  • Meet performance targets such as AHT, Shrinkage, Attrition, CSat etc.
  • Collaborate with team members to achieve process goals and objectives.

Desired ask:

1) Exceptional communication skills

2) Exceptional interpersonal skills

3) Focus and agility

4) Commitment

5) Great customer service skills



Employment Type: Full Time, Permanent

Read full job description

Infosys BPM Interview Questions & Tips

Prepare for Infosys BPM Senior Associate roles with real interview advice

Top Infosys BPM Senior Associate Interview Questions

Q1. What factors would inform your approach to targeting the right people on social media in order to drive sales?
Q2. What journal is made when purchase requisition is created
Q3. T codes used for PRPO routed invoices, tcode for manually processing invoice, Tcode for credit note. Why credit note is issued, Reason of PO ... read more
View all 344 questions

What people at Infosys BPM are saying

3.8
 Rating based on 114 Senior Associate reviews

Likes

Has good job security and opportunities over many locations if want a change.

  • Job security - Good
  • +1 more
Dislikes

If want good increment in salary at appraisal and promotion, it's definitely not possible here.

  • Salary - Bad
  • +3 more
Read 114 Senior Associate reviews

Senior Associate salary at Infosys BPM

reported by 370 employees with 1-7 years exp.
₹2.1 L/yr - ₹6.8 L/yr
60% less than the average Senior Associate Salary in India
View more details

What Infosys BPM employees are saying about work life

based on 9.9k employees
56%
86%
67%
61%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infosys BPM Benefits

Submitted by Company
Soft Skill Training
Job Training
Cafeteria
Health Insurance
Submitted by Employees
Soft Skill Training
Job Training
Health Insurance
Cafeteria
Team Outings
Gymnasium +6 more
View more benefits

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Infosys BPM Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
Plot no 26, 3, 26/4, 26/6, Hosur Rd, Suryanagar Phase I, Electronic City, Bengaluru, Karnataka 560100, India Bengaluru
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Bengaluru Office
bharatiya center of information tecnology, Kannuru, Bengaluru, Karnataka 560064, India Bengaluru
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