Technical Account Manager

Greetings from Infogain!

We are hiring for Technical Account Manager (TAM). Please find below job details.

Experience: 11 - 16 Years

Location: Noida/ Mumbai/ Pune/ Bangalore

Mode: Hybrid

About the Role

We are looking for an Integrations Engineer who will be responsible for driving and integrating customers with our platform and products.

Externally, you'll be interfacing with enterprise eCommerce merchants who are looking to reduce online fraud rates, increase their bottom line and want to start using our platform as soon as possible. 

Internally, you will serve as the technical expert and point of contact throughout the E2E integration process.

The goal of an Integrations Engineer is to make a complex process as easy and effortless as possible for each new client. Youll wear many hats: relaying client feedback and providing technical influence on product roadmap/development, technical ownership of various plug-ins/extensions, and collaborating with developers to drive commercial issues to resolution.

What Youll Be Doing

Have a deep understanding of our system and our product capabilities
Provide end-to-end support for new clients during their on-boarding process from a technical and operational integration perspective
Partner with Sales and Account Management efforts (presales and post sales) as one of our strongest subject matter experts
Build, monitor and execute a joint integration project plan across multiple clients and integrations
Own and improve public facing SDKs, APIs, and technical integration guides
Qualifications

6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager - collaborating with multiple technical teams of an organization such as DEVOPS or Product, ideally in B2B SaaS
An incredibly strong can do”, and continuous learning attitude. We are growing fast and tackling unique problems that require quick thinking and adaptability.
Experience working with databases and querying languages (e.g. SQL)
Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships
Proven technical background with API integrations; should be comfortable reading logs and source code
Substantial experience in a client facing technical role, including face to face meetings and pre-sales activities with enterprise merchants
Experience in planning, leading and executing technical projects with Enterprise clients
Collaborative and inclusive team player with superb written and verbal communication skills