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Adobe

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4.0

based on 1k Reviews

164 Adobe Jobs

Technical Account Manager 3

Adobe Systems India Pvt. Ltd.

4.0

based on 1k Reviews

5-10 years

Noida

1 vacancy

Technical Account Manager 3

Adobe

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Adobe Investment Banking Tamil Cloud Computing Operations Recruitment

+ 3 more

Job Description

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.

Job Responsibilities

Build, develop, and maintain one-on-one relationships with customers.
Produce and deliver a prescribed set of technical services to maintain operational health.
Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of the Adobe Experience Cloud.
Identify and mitigate risks to establish successful partnerships with Adobe.

Job Requirements

Supporting UK & EMEA Region.
5+ years of experience in a customer-facing role with outstanding communication skills.
Strong technical background with hands-on expertise to work through challenges and events.
Ability to drive discussions and represent Adobe within a customer s environment.
Critical thinking regarding people, process, and technology challenges.
Ability to successfully execute solutions and functionality to optimize customer investment.
Demonstrated ability to identify and mitigate risks, ensuring customers operational health.
Ability to collaborate within a team to deliver world-class service.
Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Customer Journey Analytics (CJA), Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Journey Optimizer, Adobe Commerce, Adobe Target, and Workfront.