Senior Technical Product Consultant

Adobe Technical Product Consultants deliver accurate and timely technical support to Digital Marketing customers via telephone and email. They handle support issues of a complex and technical nature with varying degrees of priority, all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members to represent Adobe in a professional manner.

What you will do

Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.

Validates and reports customer submitted product bug reports with precision.

Educates customers on the use of Digital Marketing products.

Assists in testing new and enhanced products.

Handles projects authoritatively and within stated timelines.

Fully owns cases in their name and contributes to success of "Global teams".

Identifies trends and potential issues and quickly communicates with affected parties.

Support sustainable & scalable software solutions for Adobes largest customers.

Helps maintain accurate and complete product documentation.

Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)

Weekend or holiday coverage required in rotation with team.

Assists in special projects and other duties as assigned.

Deep technical Competence

Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.

Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.

Experience with SQL and database management.

Experience with data insertion and reporting APIs, SOAP, REST and PHP

Knowledge of Mobile and Video programming solutions

Knowledge of Experience with Tag Management tools

Desirable to have experience using Adobe Solutions like, Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud.

Demonstrable ability to diagnose and resolve complex analytic implementation issues.

Practical understanding of JQuery, Angular JS, Any JS Framework

Solid grasp of API (Application Programming Interface)

Ability to identify, research and quantify business problems using statistical analyses on large data sets.

Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead or solution consultant

Adobe Experience Cloud tool certification (Either of: Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics are desirable)

General knowledge about working with Google, Tealium, Salesforce and Pega technologies

Some experience of digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines