ServiceNow CSM Consultant

What will your role look like

• Able to identify system deficiencies and recommends solutions continual service improvements

• Functional understanding of OpenFrame / CTI technology, NOW Experience UI Framework, JMS integrations, internationalization (i18n)

• Basic understanding of ServiceNow Machine Learning and Predictive Intelligence capabilities, MID Server

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• Understanding in ServiceNow development, implementation & integration with hands-on knowledge in javascript, UI policies, UI action, workflow, business rule, client script, Script Includes, Business Rules and ACL.

• Experience with ServiceNow CSM, ITSM, and Service Portal

• Experience with ServiceNow in Developer or Support role (Incident, Problem, Change management or Customer Service Management)

• Solid knowledge of CSM module

• Experience with instance upgrade and patching

• Experience with SOAP, RESTful API, scripting with ServiceNow

• Worked on multiple integrations of ServiceNow-Monitoring Tools

• Experience in Agent workspace and Virtual agent

• Functional knowledge of the CSM module of ServiceNow.