International customer support Associate

• Shift : Flexible to work in Rotational Night shift
• Work Model : Work from office. Graduation and Professional documents mandatory .
• Must be a graduate

Roles and Responsibilities :

- Handle international calls from customers, providing excellent customer service and resolving their queries in a timely manner.
- Process customer requests, resolve issues, and escalate complex cases to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call quality, productivity, and sales conversion rates.

Job Requirements :

- 0.6-6 years of experience in an inbound voice process or similar role.
- Excellent communication skills for effective customer handling over the phone.
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
- Proficiency in international calling processes and procedures.