Senior Executive - Inside Sales

About InfoEdge

InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

  
About BU: Jeevansathi

Jeevansathi.com is one of the leading and most trusted matrimony websites in India. Making happy marriages happen since 1998, Jeevansathi understands the importance of choosing the right partner for marriage, especially in the Indian cultural setup. We believe in providing the most secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and verification of phone numbers and more information. While the online matrimonial site connects millions of people directly, Jeevansathi also maintains a dedicated Customer Care team and offers offline Match Point Centres across the country, for deeper and personal interaction with prospective brides, grooms and /or families.

Job Objective: The objective of this role is to sell paid services to the already registered members of the platform via chat/inbound process.  

Job Description:  

·       Work on system ‘qualified’ and high ‘Leads’ of already registered users to convert them from Free to Paid or Upgrade.

·       Sell membership plans over any of these communication channels - phone/chat/video call and update all the details accurately in the CRM software. 

·       Achieve sales targets by counseling the registered users of Jeevansathi.com by selling High-Value packs.

·       Maintain communication quality standards as per the defined metrics.

·       Maximize profitability by ensuring higher conversion of leads from calls and chat. 

Required Skills:

·       Excellent communication skills (both written as well as verbal) 

·       Active listening skills 

·       Strong convincing skills 

·       Client handling skills 

·       Chat proficiency 

·       Comfortable with Rotation Offs