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Hi,

Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.

Job Description:

• Manage inbound / outbound calls, chat and emails from customers
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
• Adhere to the laid down procedures / protocols of the process & organization
• Identify customer queries, concerns and overall needs and provide solutions
• Address customer complaints in a timely, compassionate and patient manner
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
• Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
• Create customer satisfaction and delight by solving product related queries timely

Required Skills:

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills

Desired Skills:

• Good interpersonal skills
• Solution oriented with effective problem-solving skills

Why Join Us:

This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit http://www.infoedge.in/