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13 Inflow Technologies Jobs
Post-Sales TAC - Cybersecurity
3-7 years
Bangalore / Bengaluru
1 vacancy
Post-Sales TAC - Cybersecurity
Inflow Technologies
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work experience in ICT distribution and/or System Integration companies with focus on technical support
- Palo Alto PCNSE certification required
- Experience in handling web, tele email based remote support
- Flexibility in 24/7 rotational shift system
- Good communication, presentation, and interpersonal skills
- Customer-orientation, technical analysis problem-solving skills
- Multi-tasking and team player
- Understand Palo Alto features base configurations.
- Verify a support contract before accepting the case.
- Analyze and understand the client requirement or issue before commencing a session.
- Ensure collection the required error/system/traffic log prior to addressing an issue
- Capture the counters for identification of issue at the packet level.
- Retrieve and install the Firewall licenses.
- Verify the resource utilization counters from CLI for hardware related cases.
- Firewall HA configurations.
- Log Forwarding, Email Scheduler Report generations.
- Import and export firewall configuration.
- Boot the firewall in maintenance mode for configuration restoration or Factory reset.
- Take Configurations backup before performing any changes at client firewall.
- Generate Tech Support file from the firewall
- Refer to relevant KB or live community discussion related to the issue for seamless troubleshooting
Employment Type: Full Time, Permanent
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Inflow Technologies Benefits
Work From Home 
Health Insurance 
Team Outings 
Job Training 
Soft Skill Training 
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