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25 Rippling Jobs

Customer Support Specialist, Benefits

2-7 years

Bangalore / Bengaluru

1 vacancy

Customer Support Specialist, Benefits

Rippling

posted 2mon ago

Job Description

  • Responsible for supporting our Rippling customers and resolving issues related to our products.
  • Respond to inquiries in a timely manner to help our customers optimize Rippling to administer group health and welfare plans.
  • Communicates with vendors and clients in regards to policies, benefit eligibility, and claims issues.
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  • Leverage chat, email functionality, and video conferencing to help our customers optimize our products.
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Become a product expert - youll be a go-to resource for both customers and coworkers.
  • Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client s needs are met.
What you will need
  • Bachelors degree
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
  • A minimum of 2 years of work experience in a customer/client-facing role
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Strong written and verbal communication skills in English
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize
cc

Employment Type: Full Time, Permanent

Read full job description

Rippling Interview Questions & Tips

Prepare for Rippling Customer Support Specialist roles with real interview advice

Top Rippling Customer Support Specialist Interview Questions

Q1. Definition of Customer support, Short and long term goals.
Q2. Why did you choose rippling?
Q3. Why is mongodb used instead of mysql
View all 10 questions

What people at Rippling are saying

2.8
 Rating based on 12 Customer Support Specialist reviews

Likes

I liked the way the structure for customer support was setup within the company. I mean the way we handled our customers was very neat and this was possible only because of the structure.

Dislikes

Although the structure was pretty decent, there were a lot of flaws in training as we had to learn the product and everything that comes with the role on our own without enough materials to study. With lack of any training, we were also expected to start performing to be the best where we were still understanding how everything works..Read More

  • Skill development - Bad
  • +5 more
Read 12 Customer Support Specialist reviews

Customer Support Specialist salary at Rippling

reported by 41 employees
₹8 L/yr - ₹13 L/yr
81% more than the average Customer Support Specialist Salary in India
View more details

What Rippling employees are saying about work life

based on 79 employees
55%
94%
77%
84%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Rippling Benefits

Free Food
Health Insurance
Free Transport
Cafeteria
Work From Home
Team Outings +6 more
View more benefits

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