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19 Rippling Jobs
Customer Support Specialist, Benefits
Rippling
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for supporting our Rippling customers and resolving issues related to our products.
- Respond to inquiries in a timely manner to help our customers optimize Rippling to administer group health and welfare plans.
- Communicates with vendors and clients in regards to policies, benefit eligibility, and claims issues.
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
- Leverage chat, email functionality, and video conferencing to help our customers optimize our products.
- De-escalate and resolve issues by leveraging platform and industry expertise.
- Become a product expert - youll be a go-to resource for both customers and coworkers.
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client s needs are met.
- Bachelors degree
- Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
- A minimum of 2 years of work experience in a customer/client-facing role
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Strong written and verbal communication skills in English
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
Employment Type: Full Time, Permanent
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What people at Rippling are saying
Rating based on 12 Customer Support Specialist
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
I liked the way the structure for customer support was setup within the company. I mean the way we handled our customers was very neat and this was possible only because of the structure.
Although the structure was pretty decent, there were a lot of flaws in training as we had to learn the product and everything that comes with the role on our own without enough materials to study. With lack of any training, we were also expected to start performing to be the best where we were still understanding how everything works..Read More
- Skill development - Bad
Customer Support Specialist salary at Rippling
What Rippling employees are saying about work life
Rippling Benefits
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