Associate Support Engineer

probation Period:- 3 Months
Stipend:- 18000/-
Service Bond:- 2 year /2 lakh
Designation :- Associate Support Engineer
• Qualification:- BCA, Bsc
• Ready to work shifts and flexible hours.
• Good written and verbal communication skills.
• CTC 3.5 LPA
• Work Location:- Noida

Job description :
Associate Support Engineer Responsibilities:
Roles and Responsibilities
• Diagnose and quickly resolve a wide range of Windows applications issues.
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
• Customize & configure desktop hardware to meet specifications and business standards.
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team players must be able to work with people within and outside of the IT department.
• Customer service oriented.
• Must be willing to work in shifts for 24/7 operating hours. Role & responsibilities

Preferred candidate profile

Perks and benefits