IT Operations Manager

As a IT specialist at Infineon, you will be responsible for establish and monitor key performance indicators (KPIs) to track the performance and health of IT operations. You will collaborate with cross-functional teams to develop and maintain dashboards that provide real-time insights into IT operational performance.

Job Description
In your new role you will:

• Develop and implement operational strategies to optimize the reliability and performance of IT systems and services
• Establish and monitor key performance indicators (KPIs) to track the performance and health of IT operations.
• Utilize data analysis to identify trends, anomalies, and areas for improvement within IT infrastructure and services.
• Collaborate with cross-functional teams to develop and maintain dashboards that provide real-time insights into IT operational performance.
• Utilize data visualization tools to create impactful dashboards that enable stakeholders to make informed decisions related to IT operations.
• Lead initiatives to automate manual processes, enhance system monitoring, and improve incident response and resolution times.
• Identify and mitigate IT operational risks through data analysis and proactive problem-solving.
• Provide regular reports and pres
  
  Your Profile
  You are best equipped for this task if you have:
  
  • Masters degree in computer science, information technology, or a related field.
  • A minimum of 5-7 years of experience in IT operations management, with a focus on data analysis, KPI monitoring, and process optimization within an IT environment.
  • Proficiency in data analysis tools and techniques, such as SQL, Python, or R, with a focus on IT-specific data sets and metrics.
  • Experience with dashboarding and data visualization tools, such as Tableau, Power BI, or similar platforms, with a specific focus on IT operational metrics.
  • Strong understanding of IT key performance indicators (KPIs) and their importance in driving operational excellence within the IT department.
  • Excellent communication and presentation skills, with the ability to convey complex IT operational insights to non-technical stakeholders.
  
  
  
  Contact:
  Chowta.external@infineon.com
  
  

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  As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
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