Customer Success North America

Infilect prides itself on delivering efficient and effective solutions across the globe for CPG AND FMCG industries

Our success is largely dependent on the stellar ability of the program management team

We’re currently searching for an experienced program manager to join our ranks and continue this tradition

The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives

As a natural leader, this person should have a strong talent for project coordination and delegation

Ultimately, the ideal candidate should be motivated by a desire to optimize productivity and nurture program success from inception to completion

Responsibilities

Coordinate cross-functional teams for product development and delivery

Ensure alignment with product vision and goals

Manage risks and issues throughout the delivery process

Implement process improvements to enhance delivery efficiency

Manage and utilize resources across projects

Manage stakeholders’ communication

Facilitate release planning and execution

Manage and maintain program documents

Align deliverables to the program’s outcome

Ensure that the program delivers value to customers and aligns with their evolving needs and expectations

Maintain comprehensive program documentation, including project plans, status reports, and meeting notes

Provide regular reports to senior management on program performance, risks, and opportunities

Ensure that all program-related documentation is up to date and easily accessible to relevant stakeholders

Identify opportunities for process improvement and implement best practices across the program

Proactively monitor and address risks and issues as they arise, adjusting plans as necessary to keep the program on track

Drive customer-centric initiatives within the program, including product enhancements, feature requests, and feedback loops

Skills Required

Project Management

Agile Methodologies

Risk Management

Stakeholder Management

Strategic Planning

Change Management

Communication and Presentation

Problem-solving and Decision-making

Customer-focused Mindset

Data Analysis and Reporting

We offer a competitive salary, commission structure, and benefits package, as well as a dynamic and fast-paced work environment

We are an early-stage startup, and it implies putting your heart out to connect with customers and team members, solve hard & challenging problems, and build & maintain scalable systems

We are also quite conscious of building a highly collaborative & rich culture at Infilect

From 70 today, we expect to be 200 team member strong team in the next 2 years, serving global customers

If this interests you, come and join us on the rocket ship!

Infilect as an Equal Opportunity Employer We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other characteristics protected by local laws, regulations, and ordinance

We also make reasonable accommodations for disabled employees and applicants as required by law

We follow these principles in all areas of employment including recruitment, training, promotions, compensation, benefits, transfer, and social and recreational programs