IndusInd Bank | Hiring For DBM @ Salem/Omalur

Positions : Deputy Branch Manager (DBM)

Job Role :

Deputy Branch Manager (DBM):

• Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics
• Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers
• Maintain lobby hygiene
• Overall cleanliness of the lobby/customer area
• Standard Look & Feel
• Greeting norms in person/ over phone
• Display of brochures/ RBI circulars as per requirement
• Educating clients on NBD channels/new products & services
• Dressing/grooming as per Banks laid down guidelines
• Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team
• Welcome calling to be completed within 3 days TAT for the CSE team
• Equal assignment of the WC interactions across all CSE
• Cross-sell % to be at least at 30% on welcome calling by the CSE team
• Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions.
• Anticipating customer needs and offering tailored solutions thereby helping him stay ahead
• Operations and Productivity