Walk-in-on 07th Mar@ Indusind Bank- Goa as A/Service Delivery Manager

Job Title : Associate/Service Delivery Manager

Role Requirement

• Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc) and ensuring all queries & concerns of customers are resolved in a timely manner
• Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs
• Operation- Performing requisite operation activities in branches

Job Description

• Services

1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank

2. Onboarding of new clients through welcome calling

3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels

4. Ensuring requests and queries of clients are resolved within defined TAT

5. Reducing complaint instance, and ensuring resolution of issues within defined TAT

6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients

7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction

• Sales

1. Acquisition of new clients to the bank, and family accounts of existing clients

2. Engagement with customers to increase cross selling and reduce attrition of customers

3. Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD

• Operations

1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)

2. Authorization & audit checks for all operation transactions

Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related

Work Experience

Essential requirement: 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector

• Service attitude & Customer centric approach
• Natural empathy and a positive attitude towards every situation

Mandatory Desirables:

• Graduate from any stream
• Comfortable in leveraging client relationship to achieve sales targets
• Process oriented with in depth knowledge on operations processes
• Presentable with pleasing and attractive personality

Education requirement:-

Graduate / Post Graduate, preferred exposure to financial subject

WORK EXPERIENCE:-

Essential requirement: 3-7 years of relevant work experience in the banking industry

Preferred requirement: 2-3 years of relevant experience as Relationship Manager/Portfolio Management, Serving existing customer base and managing existing book size of the branch

Desired Behavioral / Functional Traits:-

Knowledge of Banking products and processes.

Strong Relationship Management skills. (Candidates with existing set of customers are preferred)

Candidate must be self-motivated and must be able to pitch products to the clients.

Effective communication & interpersonal skills.

Multi-tasking with crisis management capabilities.

Ability to adapt to change in a fast growing franchise

Venue Details :

Contact Person : Ramakrishna Adisetty

Time : 11 am to 3 pm

Date : 07th Mar' 2025

Location : Panjim Branch

Indusind Bank Ltd, Smit Vandan Bldg.. Ground Floor, St Inez, Panjim, Goa- 403001.

Since we have multiple openings across Goa, you can come along/ refer this opportunity to your friends/colleagues who are suitable for the role and might be looking for a job.

Please note since this is a sales profile, candidates with relevant experience and interest would only be entertained.